For immediate assistance, click on one of our on-duty Live Assistants on our Live Chat page, otherwise browse
through the Help topics below. You can find answers to most questions in just a few minutes. Contact Us.
Q1: How can I place an order for Overstock Items?
Answer: The best way to do it is:-
Select the available item(s) and memorize its and their Order Number(s) and Code Number(s) as well as the available size(s), Heel and Width Option(s), then
Search from our website for the same item and place an normal order with the information above; and
Inform us what you purchase is the Overstock Items in the Comments Box during your Check-Out when placing the order.
Q2: How can I search the Product Code in order to place an order? Answer: Please click the link below: http://store.danceshoesonline.com/nsearch.html, type in (or copy and paste) the code number and click on the Search button. You can place an order now!
Q3: How to state what I have chosen and purchased in the Comments Box? Answer: For example, you have chosen and purchased the first item in the list which is:
1 160001B 12.5 1.2(J240) M 1 $51.43 $36.00 (sample only) You can simply state:
This order is for the Overstock item. Order number is 1; Product Code number is 160001B
Q4: When will I get the discount credited to my account? Answer: We will refund to you within one business day upon having received your order. After having credited back to you, we will send you a transaction record to your email account. But bear in mind that you may not see the credit figure in your account immediately, it may take 2-3 business days for the whole processing.
Q5: How long does it take to deliver an overstock item?
Answer: Generally, it takes about 3-5 business days to ship the items from our warehouse in US; 5-8 business days to ship overstock items from China warehouse. It may take a couple of days longer during the public holidays both in US and China.
Q6: Can I return the overstock item for refund or exchange? Answer: Yes, you can. 100% satisfaction is our promise! Please fill the Return Form and read the related policies.
Q7: I am not living in US or Canada, can I buy Overstock items stored in US? Answer: No, we are sorry, Overstock items stored in US are for customers living in US and Canada only.
Q8: I am living in US/Canada, can I buy Overstock items stored in China?
Answer: Yes, you can. But you need to pay for shipping.
Note: Though we update the Overstock list on daily basis, there is still a chance that the item(s) you purchased have already been sold out, in this case, we will fully refund to you immediately with a notification through email.
ON-SALE ITEMS
1. Can I choose size , heel or width?
A. No. each on-sale item is unigue without offering options for sizes, heel height and width unless stated. They are all on WYSIWYG, "What You See Is What You Get basis". If you have clicked on the "Order Now" button but this item did not appear in your shopping cart, it may have been sold out. Please choose another item or come back later.
2. After I placed the order,I did not see the size, heel and width options with my order, why?
A. We have all records about these On-Sale items; you can choose to leave us the message by writing into the Comment box.
