Dance Shoes
How many brands do you carry?
What’s the sizing difference between DSOL shoes and LARK shoes?
What are the differences between DSOL and Lark or other brands?
What kind of shoes do you carry, how many styles for each model?
How do you design the product codes?
I want to search a product.
How can I obtain an e-catalog?
Can you send me a physical catalog?
Can you custom make my dance shoes?
It is my first time to buy dance shoes online, how can I know my correct size?
What material do you use for the sole?
What material do you use for the sole of dance sneakers?
Can I choose heel style?
If my feet are too big/wide or too small/narrow, what should I do?
If white satin shoes are dyable?
What if the shoes don't fit properly or I don’t like them?
How can I buckle my new shoes?
Size Chart
Dance Wear
Can I choose my favorite color or materials of dancewear?
Do the dance gowns come with bodysuit?
What if I do not like your design, can I send you my own design with color and material selection? How much
are you going to charge me?
Can I decide the rhinestones pattern and where to put them on my dancewear? If I can, any additional
charge?
Accessories
Do you carry dance accessories?
Do you carry CDs & Video? When will they be available?
Overstock Items
How can I place an order for Overstock Items?
When will I get the discount credited to my account?
Can I return the overstocked item for refund or exchange?
Can I choose size, heel or width?
After I placed the order, I did not see the size, heel and width options with my order, why?
How many brands do you carry?
What’s the sizing difference between DSOL shoes and LARK shoes?
What are the differences between DSOL and Lark or other brands?
What kind of shoes do you carry, how many styles for each model?
How do you design the product codes?
I want to search a product.
How can I obtain an e-catalog?
Can you send me a physical catalog?
Can you custom make my dance shoes?
It is my first time to buy dance shoes online, how can I know my correct size?
What material do you use for the sole?
What material do you use for the sole of dance sneakers?
Can I choose heel style?
If my feet are too big/wide or too small/narrow, what should I do?
If white satin shoes are dyable?
What if the shoes don't fit properly or I don’t like them?
How can I buckle my new shoes?
Size Chart
Dance Wear
Can I choose my favorite color or materials of dancewear?
Do the dance gowns come with bodysuit?
What if I do not like your design, can I send you my own design with color and material selection? How much
are you going to charge me?
Can I decide the rhinestones pattern and where to put them on my dancewear? If I can, any additional
charge?
Accessories
Do you carry dance accessories?
Do you carry CDs & Video? When will they be available?
Overstock Items
How can I place an order for Overstock Items?
When will I get the discount credited to my account?
Can I return the overstocked item for refund or exchange?
Can I choose size, heel or width?
After I placed the order, I did not see the size, heel and width options with my order, why?
| PLACE AN ORDER |
How to place an order?
I was unable to complete my order process, why?
My credit card was declined, why?
What is CSC?
What is AVS?
What is CVV?
Which number is the order number?
What is the yhst-1003196819339?
Payment methods
Pay through Paypal
Languages and Currencies.
I didn't receive order confirmation, why?
What is the best way to place an order? I need a pair of shoes very fast!
I need a copy of my invoice.
I was unable to place my order.
Can I cancel my order?
How can I get a coupon?
I applied but did not receive the coupon, WHY?
How do I redeem my coupon/gift certificate?
Do you have a discount for professionals?
Do you offer a Student discount?
Do you offer a discount to Associates?
How many different Gift Certificates in terms of amount?
Why gift and how to redeem gift certificate?
Date & Time
What is your Privacy Policy?
Is my personal information secure?
I was unable to complete my order process, why?
My credit card was declined, why?
What is CSC?
What is AVS?
What is CVV?
Which number is the order number?
What is the yhst-1003196819339?
Payment methods
Pay through Paypal
Languages and Currencies.
I didn't receive order confirmation, why?
What is the best way to place an order? I need a pair of shoes very fast!
I need a copy of my invoice.
I was unable to place my order.
Can I cancel my order?
How can I get a coupon?
I applied but did not receive the coupon, WHY?
How do I redeem my coupon/gift certificate?
Do you have a discount for professionals?
Do you offer a Student discount?
Do you offer a discount to Associates?
How many different Gift Certificates in terms of amount?
Why gift and how to redeem gift certificate?
Date & Time
What is your Privacy Policy?
Is my personal information secure?
| SHIPPING |
China EMS
Do you ship COD?
Do you ship to my country?
How is the shipping rate charged?
Why shipping charges are so high?
Can I choose UPS or other carriers?
Do I have to pay customs taxes?
Can I change my shipping information?
What is my shipping status?
What if I am not home when delivering?
What if I do not want to sign at delivery?
Where is the Post Office / Shipping Company?
Can request where to leave my parcel?
How long does it take to get my order?
I found my order was returned to sender, what should I do?
Do you ship COD?
Do you ship to my country?
How is the shipping rate charged?
Why shipping charges are so high?
Can I choose UPS or other carriers?
Do I have to pay customs taxes?
Can I change my shipping information?
What is my shipping status?
What if I am not home when delivering?
What if I do not want to sign at delivery?
Where is the Post Office / Shipping Company?
Can request where to leave my parcel?
How long does it take to get my order?
I found my order was returned to sender, what should I do?
| TRACKING |
Can you send me a tracking number?
How to track my shipping status?
I have not received a tracking number.
How to track my shipping status?
I have not received a tracking number.
| DISTRIBUTION PROGRAMS |
Who can be and what will I get as a distributor?
Who can be and what will I get as an OEM Distributor?
Who can be and what will I get as an affiliate?
How can I redeem my Affiliate credit?
How does your sponsor program work?
What if I want to change a program?
Can I join your Affiliate program while I am your distributor?
How can I make a link to DSOL's website?
Where can I get DSOL's logo to make a link?
DSOL and CHIME logo bank
I want you to build a website for me, is it expensive and what should I do?
Who can be and what will I get as an OEM Distributor?
Who can be and what will I get as an affiliate?
How can I redeem my Affiliate credit?
How does your sponsor program work?
What if I want to change a program?
Can I join your Affiliate program while I am your distributor?
How can I make a link to DSOL's website?
Where can I get DSOL's logo to make a link?
DSOL and CHIME logo bank
I want you to build a website for me, is it expensive and what should I do?
| Holidays, Job & Others |
FAQs
Frequently Asked Questions
PRODUCTS
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| RETURNS |
How to return an item
Return Policy (US & Canada)
Return Policy (All other countries)
Return Policy for Distributors
Refund Policy
Exchange Policy
Product-Specific Return Policy
Non-Returnable Items
Products Return After 30 Days
Defective Product and Returns Due to Our Error
What if I don't like what I purchased or change my mind?
I want to return two pairs of shoes, one for refund and another for exchange what should I do?
How to do fast replacement order?
Can I return dancewear?
Can I return the overstock item for refund or exchange?
Should I be responsible for the shipping charges of return?
Is that my responsibility if I send the shoes back and they get lost?
Are my shipping charges be refundable if I return the shoes for a refund?
USA Customers
Canada Customers
Non-US & Canadian Customers
I am unable to get a return label, why and how to return?
Return Policy (US & Canada)
Return Policy (All other countries)
Return Policy for Distributors
Refund Policy
Exchange Policy
Product-Specific Return Policy
Non-Returnable Items
Products Return After 30 Days
Defective Product and Returns Due to Our Error
What if I don't like what I purchased or change my mind?
I want to return two pairs of shoes, one for refund and another for exchange what should I do?
How to do fast replacement order?
Can I return dancewear?
Can I return the overstock item for refund or exchange?
Should I be responsible for the shipping charges of return?
Is that my responsibility if I send the shoes back and they get lost?
Are my shipping charges be refundable if I return the shoes for a refund?
USA Customers
Canada Customers
Non-US & Canadian Customers
I am unable to get a return label, why and how to return?
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